Cookie Policy
This Cookie Policy explains how our gaming platform uses cookies, web beacons, and similar tracking technologies to enhance your gaming experience, secure your account, and provide personalised services. We are committed to transparency regarding our data collection practices and comply with all applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA). Last updated: January 15, 2026.
1. What Are Cookies and Similar Technologies
Cookies are small text files stored on your device that contain information about your browsing activities and preferences. When you visit our platform, these files are placed on your computer, smartphone, or tablet to remember your actions and preferences over a specified period. Besides cookies, we also use similar technologies such as web beacons, pixel tags, local storage, and session storage to track user behaviour and gather analytical data. These technologies work together to create a seamless and personalised gaming environment for our Canadian players.
2. Types of Cookies We Use
Our platform utilises several categories of cookies, each serving distinct purposes to improve your experience and maintain platform security. Understanding these categories helps you make informed decisions about your privacy settings and cookie preferences while enjoying our gaming services.
- Essential Cookies – Required for core platform functionality, including account login, session management, security verification, and payment processing. These cookies cannot be disabled without compromising service access.
- Performance Cookies – Collect data about how you interact with our platform, including pages visited, time spent gaming, and feature usage patterns. This information helps us optimise site speed and overall performance.
- Functional Cookies – Remember your personal preferences, gaming settings, language selection, and account customisations to provide a tailored experience on repeat visits.
- Marketing and Advertising Cookies – Track your browsing behaviour across different websites to deliver targeted promotional content and measure advertising campaign effectiveness.
- Analytics Cookies – Enable us to understand user demographics, behaviour patterns, and gaming preferences through tools like Google Analytics and similar platforms.
- Third-Party Cookies – Set by external service providers, including payment processors, customer support platforms, and advertising networks that operate on our behalf.
3. Purpose and Functionality of Cookie Usage
Cookies serve multiple critical functions on our gaming platform. They facilitate secure user authentication, allowing you to remain logged in while maintaining account security protocols. Performance cookies help us monitor server response times and identify technical issues that could disrupt your gaming sessions. Functional cookies enhance user experience by remembering your preferred game selections, language settings, and betting preferences. Marketing cookies enable us to show you relevant promotions and special offers tailored to your gaming interests. Additionally, cookies help us comply with responsible gambling regulations by tracking player activity patterns and identifying potential problem gambling behaviours that require intervention.
4. How We Collect Information Through Cookies
Information collection occurs automatically when you access our platform. When you visit our website or mobile application, our servers and third-party services place cookies on your device. These cookies record your IP address, device type, operating system, browser information, and gaming activity data. We also collect information about your interaction patterns, including which games you play, your betting amounts, session duration, and time between visits. This data collection is continuous and occurs across multiple pages and sessions. Some cookies remain on your device for extended periods, while others are deleted when you close your browser. We use this aggregated and anonymised data to improve our services, enhance security measures, and develop new gaming features that align with player preferences.
5. Cookie Duration and Retention Periods
Different cookies have varying lifespans depending on their function. Session cookies automatically expire when you close your browser, typically remaining active for a few hours. Persistent cookies remain on your device for extended periods, ranging from several weeks to years, depending on their purpose. Essential security cookies are retained as long as necessary to maintain account protection and fraud prevention. Performance and analytics cookies are typically retained for twelve to twenty-four months, allowing us to identify long-term trends and seasonal patterns. Marketing cookies often persist for six months to two years, enabling us to track campaign performance and user engagement across multiple touchpoints. You can manually delete cookies at any time through your browser settings, which will remove all stored cookie data and reset your preferences on our platform.
6. Third-Party Cookies and External Service Providers
Our platform integrates with reputable third-party service providers who place their own cookies on your device. These providers include payment processors, customer support systems, analytics platforms, and advertising networks. Each third-party provider operates under their own privacy policies and cookie standards. We maintain contractual agreements with all external partners ensuring they comply with Canadian privacy regulations and industry best practices. Popular third-party providers integrated with our platform include payment gateway operators, live chat support systems, and marketing analytics tools. These external cookies may track your behaviour across multiple websites to provide better service integration and personalised advertising. While we exercise due diligence in selecting partners, we recommend reviewing third-party privacy policies to understand their specific data handling practices.
7. Managing and Disabling Cookies
You have complete control over cookie settings on our platform and your device. Most modern browsers offer cookie management options accessible through privacy or settings menus. Disabling cookies may impact your gaming experience, as essential cookies cannot be removed without affecting core functionality. However, you can selectively disable non-essential cookies while maintaining full platform access. Our cookie preference centre, accessible in your account settings, allows you to customise which cookie categories you accept. You can modify your preferences at any time without restriction. Some cookies can be permanently deleted through your browser cache clearing function. Be aware that disabling cookies may limit our ability to provide personalised recommendations and may result in slower performance on repeat visits.
- Google Chrome – Click Settings, then Privacy and Security, then Cookies and other site data, then manage exceptions and delete cookies.
- Mozilla Firefox – Click Settings, then Privacy and Security, then Cookies and Site Data, then manage exceptions and clear cookies.
- Safari – Click Safari, then Preferences, then Privacy, then manage website data and remove cookies.
- Microsoft Edge – Click Settings, then Privacy and Security, then Cookies and other site data, then manage and delete cookies.
8. Compliance with Canadian Privacy Legislation
Our cookie practices fully comply with the Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s primary privacy legislation at the federal level. We also adhere to provincial privacy laws where applicable and follow guidelines established by the Office of the Privacy Commissioner of Canada. Our platform implements privacy by design principles, ensuring minimal data collection and secure handling of personal information. We obtain your informed consent before placing non-essential cookies on your device. Your consent preferences are stored securely and can be modified at any time. We do not sell your personal information to third parties and maintain strict data retention schedules. All cookie data is encrypted during transmission and storage to prevent unauthorised access. Regular privacy impact assessments ensure our practices remain compliant with evolving Canadian regulations.
9. Your Rights Regarding Cookie Data
As a Canadian player, you possess specific rights regarding information collected through cookies. You have the right to access all personal data we have collected about you, including cookie-generated information. You can request a copy of your data in an understandable format and can correct any inaccurate information. You have the right to withdraw consent for non-essential cookies at any time without penalty or service interruption. You may request deletion of your data, though some information may be retained for legal compliance or fraud prevention purposes. You have the right to lodge complaints with the Office of the Privacy Commissioner of Canada if you believe we have violated privacy regulations. To exercise these rights, contact our privacy department with your request, and we will respond within thirty days in accordance with PIPEDA requirements.
10. Contact Information and Policy Updates
For questions regarding our cookie practices or to exercise your privacy rights, please contact our dedicated privacy team at [email protected] or through our secure support portal. Our privacy officers are available to clarify cookie usage, discuss your preferences, and assist with data access requests. We regularly review and update this Cookie Policy to reflect changes in technology, gaming offerings, and privacy legislation. Significant updates will be communicated to all active users via email notification. Continued platform usage following policy modifications indicates your acceptance of updated terms. We recommend reviewing this policy periodically to stay informed about our data practices. Your trust and privacy are paramount to our operations, and we remain committed to maintaining transparent, compliant, and ethical cookie practices that protect your personal information while enhancing your gaming experience on our platform.